Return Policy

15‑Day Return Window

15 days of the delivery date, and ship the parcel soon after you create the packing slip and receive instant e‑gift‑card credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can visit the self-service Returns Centre.

International Returns

Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.
Send one order per parcel. International labels and orders cannot be combined.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for jewellery for hygiene reasons.If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions or need further assistance regarding shipping, feel free to reach us at hello@dubaidiamonds.com.